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Troubleshooting

Fix common LiftOff issues with these steps. Contact your workspace owner or admin if problems continue.

Sign-in problems​

I cannot sign in​

  1. Refresh the page and try again.
  2. Confirm you are using the correct Google account.
  3. Sign out of Google completely, then sign in again.
  4. Try a private browser window.
  5. Ask an admin to confirm your account is still active and invited.

I signed in but have no projects​

  • You may be on the wrong Google account.
  • Your invitation may not be accepted yet. Open the invite link again.
  • An admin may need to add you to project teams.

Access denied after sign-in​

Your account may be inactive or not assigned to a company workspace. Contact your admin.

Invitation issues​

Ask an owner or admin to send a new invitation from Team settings.

Email mismatch​

The Google account email must match the invited email exactly. Sign in with the correct account or ask for a new invite to the right address.

Upload problems​

Upload fails or stalls​

  1. Check your internet connection.
  2. Use a smaller photo or compress large images before upload.
  3. Try a supported format: JPG, PNG, WebP, or PDF for documents.
  4. Refresh the page and upload again.

Photo too large for AI​

Crop closer to the subject or upload a lower-resolution screenshot. See Using Files with AI.

AI features​

AI request failed or seems stuck​

  1. Wait a few minutes and refresh the project.
  2. Check the background tasks indicator in the app shell for job progress.
  3. Retry with fewer or clearer original files.
  4. Confirm your role allows AI (project guests cannot use AI).
  5. Complete profile onboarding if prompted.

If the indicator shows failed, open the project again and retry the action. Persistent failures may mean the job timed out; try a smaller input set.

AI content looks wrong​

AI drafts require human review. Edit output before use. Adjust AI settings for better fit.

Reports and PDFs​

Report generation failed​

  • Retry with fewer file attachments selected.
  • Turn off optional AI sections temporarily.
  • Confirm the project has basic details filled in.

PDF will not download​

  • Allow pop-ups for LiftOff in your browser.
  • Try Print report as a fallback.

Billing and subscription​

I see a past-due or payment warning​

  1. Open Settings → Billing (owners and admins).
  2. Select Manage billing to update your payment method in the billing portal.
  3. Return to LiftOff and confirm the warning cleared.

My trial is ending​

Owners and admins see the trial end date on the billing page. Open Manage billing to confirm your subscription before the trial ends.

Background tasks and reports​

A report or AI job seems stuck​

  1. Look for the background tasks indicator in the app shell.
  2. Open the monitor to check progress or errors.
  3. Wait a few minutes for large PDF or AI jobs.
  4. Retry with fewer files or sections if the job failed.

Report generation failed​

  • Try Print report as a fallback.
  • Reduce the number of attached files.
  • Turn off optional AI sections and generate again.

Notifications​

I am not receiving emails​

  1. Check spam or promotions folders.
  2. Review Account notification settings.
  3. Ask an admin whether company defaults disable that notification type.
  4. Admins can review Notification deliveries for send status.

Too many emails​

Turn off optional types in Account settings where allowed, or ask an admin to adjust company defaults.

Calendar and schedule​

Calendar looks empty​

  • Confirm projects have event dates and schedule times.
  • Clear calendar filters.
  • Enable schedule blocks and tasks in filter toggles.

Mobile tips​

  • Use the bottom navigation for Home, Projects, Tasks, and Calendar.
  • Open More for Inventory, Clients, Settings, and other management links.
  • Press and hold files on mobile to change labels.
  • Use section pills on project pages; open More for Schedule, Inventory, and Reports.

Send feedback​

Use Feedback in the user menu to report bugs with optional screenshots. See Sending Feedback. Admins receive notification when feedback is submitted.